That's what the company has advertised for years, and that's the page the manufacturer defaults for presentation to customers on its website where repair instructions appear. It's a very succinct statement and promise by Zippo that refers to all the company's lighters and products. It all feels highly deceptive since the company actually doesn't follow that promise. We guarantee it." Note that this statement clearly says "it works or we fix it for free," includes the word "promise" and says the company knows that "behind every Zippo product sent for repair" is someone waiting on it. Whether a lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Visiting the Zippo website under its "Lighters" area of the website, the company claims and promises: "It works or we fix it for free. For those who aren't aware, the company doesn't make the Multi-Purpose lighter anymore, so no one's getting the model returned back to them. Customers could save themselves the money and headache by just going to buy a Bic candle lighter instead of sending in the regular/standard MPL for repair. If you've got the MPL you're sending in, odds are you'll get the Mini MPL as a replacement for your existing lighter even though the shorter lighter doesn't even include a metal casing and feels more on par with a cheap Bic disposable. It won't tell you what you're getting in return before you pay the five bucks shipping with the expectation you'll actually have your lighter repaired. The company now replaces products like its Multi-Purpose Lighters at whim. Zippo does not repair or fix all of its products. It's a statement that's not true despite the advertisement. The company's built a reputation for fixing any lighter and a supposed guarantee of quality, in its trademarked slogan that it fixes its products. What the company does not make clear or actually represents otherwise is that Zippo does not repair all its products or lighters. Follow the repair instructions for your particular product below prior to sending any product for to us." Of course, if you can't make the trip.you can always send it to us for repair. Viewing is available Monday through Friday from 9 a.m. "In the unlikely event that your Zippo product will need repaired, bring it to the Zippo/Case Museum in Bradford, Pennsylvania and watch the technicians in the Repair Clinic repair your Zippo product. The highly-advertised Zippo Repair Guarantee that the world has associated with the brand for years: I spent ten to fifteen dollars in trying to get a Zippo repaired, while the company basically chose to chuck mine and instead send me one worth half the price. The manufacturer's corporate claim on its website was: "In almost 75 years, no one has ever spent a cent on the mechanical repair of a Zippo lighter regardless of the lighter’s age or condition." It forgot to say "unless it's one of our candle models including the widely-sold Multi-Purpose Lighter." The claim no one's spent a cent on a mechanical repair seems awfully funny. Call it false advertising or call it really irritating. The repair guarantee is so well known that the company has the trademarked slogan of "It works or we fix it for free." Zippo's advertisement that it guarantees to fix any of its own, authentic lighters but the claim isn't true. I'd be interested in thoughts from more experienced users of this method before I go dunking pen parts.Zippo won't repair fakes but that's not the only items the company won't fix. I also read that Coleman fuel (of which I have plenty) is colloquially called white gas but that it is essentially naphtha. Ron - are you still using old bottles/old formula or have you successfully switched to the new formula? Or are you just buying a quart/gallon of naphtha from a paint store? Other brand? Do you use the VM&P Naphtha? After returning home and doing a little searching on-line, I find that Zippo bought Ronson in 2010 and changed the formula so that it no longer contains naphtha. Well the new bottle (which I ended up leaving on the shelf at the store) said nothing about containing naphtha. I've got an old can of Ronsonol here that clearly states that it contains naphtha, but as it is old, and the fluid level is low, I stopped by the local drugstore to grab a new bottle. On the advice of Ron Zorn ( not throwing you under the bus here, Ron), I was going to try and loosen a cap jewel with some application of naphtha in the form of Ronsonol lighter fluid.
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